If calls aren’t being forwarded to Clara, here are the most common causes and fixes.
Call forwarding may not be active
The most common issue is that call forwarding hasn’t been activated correctly.
- Open the Clara app and go to Settings → Call Forwarding
- Check that the forwarding code shown matches what you’ve dialled
- If unsure, re-dial the forwarding code
Calls go to your network voicemail instead of Clara
Some mobile networks have built-in voicemail that takes priority over call forwarding. If calls are going to your network voicemail instead of Clara:
- Contact your network provider and ask them to disable voicemail
- Or dial the voicemail deactivation code for your network (shown in the Clara app)
Check your phone’s settings
- Do Not Disturb — if enabled, your phone may not forward calls correctly
- Airplane Mode — calls can’t be forwarded if your phone has no signal
- Call barring — make sure outgoing diversions aren’t blocked
Still not working?
Contact our support team via WhatsApp or phone and we’ll help you troubleshoot.